I have a Chase Sapphire Preferred card. Back in April 2021, I filed a travel delay claim with Eclaimsline. I submitted all the required documents right away. However, after about 3 weeks, Eclaimsline came back asking for the exact same documentation, which I had already provided.
This back-and-forth has been going on ever since - every month or two, they request the same documents again. Calling their customer service hasn’t helped much either. I end up waiting on hold for over 30 minutes, only to have the call disconnected or to get no resolution.
After numerous emails, they finally responded last week, requesting the same documents yet again! The only difference now is they want a “Common Carrier Delay” document from the airline. When I contacted the airline, they informed me they don’t provide such documents for weather-related delays.
Is there any way I can file a complaint against Eclaimsline? It’s been more than 8 months since I first submitted my claim.
I can’t believe Chase charges fees for their credit cards and still uses such a service that seems more like a scam than an efficient customer issue resolution process.
Requiring a Common Carrier Delay form is standard procedure, as stated clearly on page 41 of your Benefits Guide.
The person you spoke with at your airline may be misinformed. Airlines typically provide this form for weather delays, although obtaining records from over a year ago might be challenging. If you mention “common carrier statement of delay [airline name]” in a Google search, you should find instructions on how to request it. Usually, you’ll need to email specific flight details to an address and be prepared for a potentially lengthy response time, sometimes several months.
Dealing with eclaimsline can be frustrating, as many insurance companies and benefit administrators tend to complicate the claims process. While I use Chase for hotel bookings, I prefer American Express for flights and electronics due to their in-house handling of claims and excellent customer service.
Here’s my advice for handling eclaimsline:
Contact your airline to request the required form.
Review page 41 of your Benefits Guide thoroughly.
Once you receive the form from your airline, submit a comprehensive message to eclaimsline including ALL requested information from page 41 in one go. This can improve your chances of a successful claim, as sometimes they may overlook previous messages.
We regret learning about your unpleasant encounter with Eclaimsline. You can take the following actions to take your complaint to a higher level:
Contact Chase: Reach out to Chase’s customer service directly and explain the situation. They might be able to intervene or provide additional support.
File a Complaint: Submit a formal complaint with the Consumer Financial Protection Bureau (CFPB) or the Better Business Bureau (BBB). They can help mediate and put pressure on Eclaimsline.
Social Media: Sometimes airing your grievances on social media can get a quicker response. Tag Chase and Eclaimsline in your posts.
You should not have to deal with this, especially if the service is linked to a credit card that charges annual fees. I wish you success and a speedy resolution!
Hello,ok nothing in the public domain indicates that Chase eClaimsLine is a fraud. JPMorgan Chase Bank, N.A. appears to be offering Chase eClaimsLine, a service that is valid for filing claims pertaining to different kinds of insurance, like purchase protection or trip insurance. It is intended to help users submit claims online, which is a quick and easy process.
Eclaimsline is really bad and will delay your claim as much as they can. If you didn’t send a common carrier statement explaining why your flight was delayed or cancelled, which the terms and conditions clearly say you need to do, then it seems like it’s your responsibility this time.
Every airline can give you this statement. It’s just an email or a PDF from their customer support confirming that bad weather caused the flight delay or cancellation. If one agent won’t give it to you, just hang up and call again.
I’ve been attempting to get eclaims paid to cover my misplaced luggage from July 2023. I have emailed more than once, requesting the same documents twice after I first sent them. I keep getting the runaround, even though I’ve contacted several times and scheduled an appointment with an absent examiner. Even though I was informed that it will be paid, they later claimed not to have my paperwork. I sent a complaint to CHASE as well as the BBB. The fact that CHASE asserts to have excellent customer service and connections with this business is somewhat disheartening. Furthermore, I’ve heard that Capital One has contracts with this business.