Hi all,
I’m feeling really frustrated and disappointed with my experience at Capital One, and I’m hoping to get some advice on how to move forward.
I opened a credit card account with them a few months ago, and everything seemed fine at first. I made my payments on time and kept my balance low. However, I recently noticed that my credit limit was suddenly decreased without any clear reason. I contacted customer service, and they were unhelpful, providing vague responses about “company policy” without any specific explanation.
On top of that, I’ve also had issues with their mobile app crashing, which has made it difficult to keep track of my payments. I feel like I can’t trust them anymore, especially since I rely on my credit for important expenses.
Has anyone else experienced something similar? What steps did you take to resolve the issues? Should I consider switching to another bank, or is there a way to escalate my concerns with Capital One? 