Capital One Shopping question

Does using a Capital One credit card guarantee cashback on Capital One purchases? Despite using a different credit card for most of my online purchases, I had clicked Activate on numerous Capital One Shopping popups offering a percentage reward throughout the course of the year. However, when I recently accessed my Capital One Shopping account, it stated that $0.00 available in Shopping Rewards. I am not really sure how the mechanism operates.

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Rakuten and Swagbucks are my go-to choices.
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I use inbox dollars - add the billy button to your desktop browser and see a popup telling you cash back percent and activate, I shop Walmart a lot and it’s nice getting cash back on everything even if it’s low